Return policy
At Kolmate.com, we are committed to ensuring customer satisfaction with our products. If you are not completely satisfied with your purchase, we offer a refund or exchange within 30 days of the purchase date. Please review our refund policy below for more information on our refund process.
1. Eligibility for Refunds
To be eligible for a refund, the product must be in its original packaging and in the same condition as it was when it was received. We do not accept returns on products that have been used, damaged, or altered in any way.
2. How to Request a Refund
To request a refund, please contact us at [insert contact email] with your order number and reason for the return. Once we receive your request, we will provide you with instructions on how to return the product.
3. Shipping and Handling Fees
Shipping and handling fees are non-refundable, and customers are responsible for the cost of shipping the product back to us.
4. Processing Time for Refunds
Once we receive the returned product, we will inspect it to ensure that it meets our eligibility criteria. If the product is eligible for a refund, we will initiate a refund to your original method of payment within 3-5 business days. Please note that it may take up to 10 business days for the refund to be reflected in your account.
5. Exchange Policy
If you wish to exchange your product for a different one, please contact us at support@kolmate.com with your order number and the product you wish to exchange it for. We will provide you with instructions on how to return the original product and ship the new product to you.
6. Damaged or Defective Products
If your product is damaged or defective, please contact us at [insert contact email] within 7 days of receiving the product. We will provide you with instructions on how to return the product, and we will cover the cost of shipping the product back to us. Once we receive the product, we will inspect it to ensure that it is damaged or defective, and we will provide you with a refund or exchange.
If you have any questions or concerns about our refund policy, please contact us at support@kolmate.com.
1. Eligibility for Refunds
To be eligible for a refund, the product must be in its original packaging and in the same condition as it was when it was received. We do not accept returns on products that have been used, damaged, or altered in any way.
2. How to Request a Refund
To request a refund, please contact us at [insert contact email] with your order number and reason for the return. Once we receive your request, we will provide you with instructions on how to return the product.
3. Shipping and Handling Fees
Shipping and handling fees are non-refundable, and customers are responsible for the cost of shipping the product back to us.
4. Processing Time for Refunds
Once we receive the returned product, we will inspect it to ensure that it meets our eligibility criteria. If the product is eligible for a refund, we will initiate a refund to your original method of payment within 3-5 business days. Please note that it may take up to 10 business days for the refund to be reflected in your account.
5. Exchange Policy
If you wish to exchange your product for a different one, please contact us at support@kolmate.com with your order number and the product you wish to exchange it for. We will provide you with instructions on how to return the original product and ship the new product to you.
6. Damaged or Defective Products
If your product is damaged or defective, please contact us at [insert contact email] within 7 days of receiving the product. We will provide you with instructions on how to return the product, and we will cover the cost of shipping the product back to us. Once we receive the product, we will inspect it to ensure that it is damaged or defective, and we will provide you with a refund or exchange.
If you have any questions or concerns about our refund policy, please contact us at support@kolmate.com.