Shipping policy
At Kolmate.com, we are committed to delivering your products as quickly and efficiently as possible. We have warehouses in the USA and China to ensure that we can serve our customers worldwide. Please review our shipping policy below for more information on delivery times and fees.
1. Shipping Locations
For customers located in the USA, we will deliver your products from our American warehouse. This typically takes 2-3 business days for delivery.
For customers located outside the USA, we will deliver your products from our warehouse in China. Delivery times vary depending on your location, but typically take 7-14 business days.
Please note that we may use third-party shipping carriers to deliver your products, and we are not responsible for any delays or errors caused by these carriers.
2. Shipping Fees
We offer free shipping for all orders over $50. For orders under $50, we charge a flat shipping fee of $5.99.
Please note that some products may be subject to additional shipping fees due to their weight, size, or destination. We will notify you of any additional fees before you complete your purchase.
3. Order Processing Time
Once you place your order, we will process it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
We will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the delivery status of your order.
5. Customs and Import Fees
For customers located outside the USA, your order may be subject to customs and import fees. These fees are the responsibility of the customer and are not included in the shipping fees charged by Kolmate.com. Please contact your local customs office for more information on these fees.
6. Delivery Time
Delivery times vary depending on your location and shipping method. Please refer to the estimated delivery times below as a general guideline:
- USA: 2-3 business days
- Canada: 7-14 business days
- Europe: 7-14 business days
- Asia: 7-14 business days
- Australia and New Zealand: 7-14 business days
- Rest of the World: 10-20 business days
Please note that these are estimated delivery times and may vary due to factors such as customs processing, weather, or other unforeseen circumstances.
If you have any questions or concerns about our shipping policy, please contact us at support@kolmate.com.
1. Shipping Locations
For customers located in the USA, we will deliver your products from our American warehouse. This typically takes 2-3 business days for delivery.
For customers located outside the USA, we will deliver your products from our warehouse in China. Delivery times vary depending on your location, but typically take 7-14 business days.
Please note that we may use third-party shipping carriers to deliver your products, and we are not responsible for any delays or errors caused by these carriers.
2. Shipping Fees
We offer free shipping for all orders over $50. For orders under $50, we charge a flat shipping fee of $5.99.
Please note that some products may be subject to additional shipping fees due to their weight, size, or destination. We will notify you of any additional fees before you complete your purchase.
3. Order Processing Time
Once you place your order, we will process it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
We will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the delivery status of your order.
5. Customs and Import Fees
For customers located outside the USA, your order may be subject to customs and import fees. These fees are the responsibility of the customer and are not included in the shipping fees charged by Kolmate.com. Please contact your local customs office for more information on these fees.
6. Delivery Time
Delivery times vary depending on your location and shipping method. Please refer to the estimated delivery times below as a general guideline:
- USA: 2-3 business days
- Canada: 7-14 business days
- Europe: 7-14 business days
- Asia: 7-14 business days
- Australia and New Zealand: 7-14 business days
- Rest of the World: 10-20 business days
Please note that these are estimated delivery times and may vary due to factors such as customs processing, weather, or other unforeseen circumstances.
If you have any questions or concerns about our shipping policy, please contact us at support@kolmate.com.